Refund Policy

DwellReady is free during Early Access — nothing to pay, so nothing to refund. If we introduce paid features later, we'll review billing and refund requests individually rather than applying a blanket rule.

Contact DwellReady support from the in-app Help & Support screen (Billing / Purchase Help category) with the email you used for the purchase and the home involved. Stripe also emails you a receipt for every purchase, which can help identify the charge.

Refund requests are reviewed based on the circumstances — for example duplicate charges, an accidental double purchase for the same home, a purchase that never unlocked correctly, or other specific situations. Approval is not guaranteed, and we may consider factors like whether the purchased features were used.

Refunds, when issued, are processed back through Stripe to the original payment method. Allow your bank a few business days to reflect the credit.

We don't automatically issue refunds, and deleting your account does not itself create a refund — if you have a billing concern, contact support and we'll look into it.